Why do Boomers love iPods?
Because no two iPods are the same. All 21 million
that Apple has
sold are all “myPods,” with individual
music for each individual owner.
The perfect Boomer product (even though it isn't
targeted to them).
We know this because in our Boomer Project
research we've heard time
and time again from Boomers that they need to feel
that products and services are relevant to them.
Not "them" as a group, but them as individuals.
At first, we wondered why that was the case. And
then, it
hit us.
Boomers have grown up as part of a crowd --
crowded school rooms, crowded lecture halls in
college, crowded rock concerts, crowded DMV offices, crowded bars, crowded
sporting events,
crowded cubicles, crowded highways, crowded
everywhere (except Montana).
Living 50 years as being a member of an inevitable
crowd has fed the need for individual Boomers to
express themselves as, well, individuals. It first
popped up
in the 1970's, when author Tom Wolfe identified
Boomers as the "Me Generation." Of course, Wolfe
was
commenting on the self-absorbed nature of
twentysomething Boomers, but he could have also
been describing a mind-set that Boomers have had to
master in order to feel special or unique.
Think about it, how can you feel special when there are
10,000 of you sharing the same birthday?
Over the years some marketers figured out how to
tap into that Boomer mind-set that everyone is
unique (I'm reminded of the line from the Pixar
movie "The Incredibles" when Bob Parr, the former
superhero, observed that "if everyone is special, then
no one is").
Often cited is clothing retailer GAP, who
starting using famous
celebrities in TV spots ten years ago. The
celebrities would
talk about individual expression and their own
uniqueness while wearing GAP
clothes. So Boomers wanting to feel their own
uniqueness bought GAP khakis.
The result: everyone wears GAP khakis, everyone
looks the same, yet everyone feels like an individual.
Brilliant.
More recently, Apple has hit gold with their iPod
product line. Last quarter they sold 6.2 million units
(costing well over $200) While we haven’t been able
to find hard data on the age of purchasers, based on
observational data, 6.1 million must have been sold
to Boomers between 40 and 60 years old.
What can other marketers learn from the success of
Apple and GAP? Three things:
- Nothing you sell is for "everyone." Claims
like that will fall on deaf ears. Boomers today will buy
products and services that they think are relevant to
them individually -- if everyone else also happens to
buy the same product or service, so be it.
- The "me" isn't self-absorbed, but self-
fulfilled. At this stage of life, Boomers are less
driven by social needs and more inner-focused. They
do things and buy things to satisfy their own wants
and needs, not to keep up with the Joneses.
- Let Boomers find themselves in your message,
don't force fit them. The best creative approach
is to portray specific individuals using your product or
service, ideally telling a story about them and your
product or service. The Boomer audience will
determine if the story portrayed is relevant to them
and how the product or service might then be
relevant to their individual needs.
Showing "everyone" using the product is a turn-off to
Boomers. Make it personal.
Follow this advice and you'll have 78 million Boomers
knocking on your door.
One at a time.